On-Demand Webinar

Human-First in an AI World: Moving From Automation to Design in Healthcare

AI is showing up across healthcare—but many tools still feel disconnected from how care is actually delivered. Instead of reducing workload, they often introduce more steps, more alerts, and more complexity.

In this recorded session, WRS Health sits down with Joan Kelly, AI Experience Architect and former Chief Experience Officer at NYU Langone Health and Yale New Haven Health, to explore a different approach.

The conversation focuses on how AI can be designed into workflows—not layered on top of them—so it supports clinicians, improves patient interaction, and fits the realities of day-to-day practice operations.

You’ll hear how healthcare organizations can move beyond basic automation and start applying AI in ways that reduce friction across documentation, intake, communication, and decision-making.

AI is showing up across healthcare—but many tools still feel disconnected from how care is actually delivered. Instead of reducing workload, they often introduce more steps, more alerts, and more complexity.

In this recorded session, WRS Health sits down with Joan Kelly, AI Experience Architect and former Chief Experience Officer at NYU Langone Health and Yale New Haven Health, to explore a different approach.

The conversation focuses on how AI can be designed into workflows—not layered on top of them—so it supports clinicians, improves patient interaction, and fits the realities of day-to-day practice operations.

You’ll hear how healthcare organizations can move beyond basic automation and start applying AI in ways that reduce friction across documentation, intake, communication, and decision-making.

Summary

This on-demand webinar is built for practice owners, administrators, and healthcare leaders who want a more practical approach to AI—one that improves workflows without adding new systems or unnecessary complexity.

The session covers:

Why many AI tools fail to reduce clinician burden
What “human-first AI” looks like inside real clinical workflows
Where automation creates friction instead of efficiency
How to design AI into documentation, intake, and communication processes
What to look for when evaluating AI tools for your organization

You’ll also gain a clearer understanding of how AI fits into the broader EHR workflow—supporting better documentation, smoother operations, and more consistent patient experiences.

Human-First in an AI World: Moving From Automation to Design in Healthcare