New Appointment Communication Method

With this newest release, patients will receive a text message notification in addition to the email notification received upon appointments being scheduled, updated, and cancelled. Previously, a patient would only receive an email.

Please note, if “send email notification” is unchecked on the appointment screen, the patient will not receive any communications – email or text – related to the appointment.

The text messages, shown below, provide the following information: “Your appointment with [provider] is scheduled on [date, time]. Access your records 24/7 at [link to the new portal]”

This feature has been added as an additional way for patients to access their patient portal as well as receive appointment communications.