We are pleased to announce that we’ve optimized the timing of automated phone call reminders to better support patient engagement and reduce reminder fatigue.

Previously, patients received multiple reminder calls — typically 6, 4, and 2 days before their scheduled appointment. While well-intentioned, this frequency sometimes led to confusion, message fatigue, and even missed critical calls due to overexposure.

New Reminder Call Timing

Patients will now only receive a reminder call 2 days before the appointment date, and only if the appointment remains unconfirmed.

✅ Appointment confirmed 2 days before the appointment

📵 No reminder call will be sent.

❌ Appointment unconfirmed 2 days before the appointment

📞 A reminder call will be sent to the patient.

This update ensures that reminder calls are timely, actionable, and less intrusive, helping patients stay informed while minimizing unnecessary interruptions.

If you have any questions about these features, please contact your account manager.