Patient Messaging for Appointments and Registration Events

WRS Health has observed an increase in message fatigue due to the volume of messages patients receive upon registering as a patient and making appointments.

Patients currently receive an email and text message upon being registered into your practice, and traditionally, upon registration, an appointment is scheduled shortly after. This event causes more communications to be sent to the patients. WRS has refined this process to consolidate the messages patients receive to just one text message and one email. The message will have a clear call to action of “Visit the patient portal to input your patient data & view your appointment details. [link]” and will have all the information they need to know, such as appointment details.