Administrative

Bottleneck

A situation that stops a process or activity from progressing to optimal performance.

Healthcare Provider – Billing

Providers directly connected to the clearing house should be listed as Healthcare Provider – Billing. These are the providers who are creating and sending claims utilizing WRS billing module.

Healthcare Provider Non-Billing

Providers who are not utilizing WRS billing module. E.g. Self-pay providers, providers that are billing under a Supervising Provider.

Implementation Queue

A status checklist that will give you the specific areas of the system which is broken down by different modules. This is where the status of your implementation is monitored to ensure setup and configuration is completed.

KPI (Key Performance Indicator)

A quantifiable measure used to evaluate the success of your practice in meeting objectives for performance.

Negative Exception

Taking away time from a provider’s schedule.

Non-Healthcare Provider

Any other staff aside from providers within the practice.

Non-Human Resource Type

All non-provider type or resource. These are services offered by the practice that are not directly tied to a provider’s account/schedule.

Patient Demographics

Information collected during the registration process from a patient such as: date of birth, age, gender, sex, race and ethnicity.

Patient Merge

Action done if a patient’s account has a duplicate since there is no option to delete a patient’s record once it has been registered.

Positive Exception

Adding more hours on the provider’s schedule.

Release notes

Refers to the new or enhanced functionality within WRS system. Release note has an overview of the functionality including benefits, workflow, and images of where the functionality can be found.

Report Card

A monthly performance report consisting of Key Performance Indicators (KPIs) to measure the practice’s success.

Route Cause Issue

An initiating factor that causes issues in the end-to-end process/workflow.

Support Tab

Practice based portal where the office can create a ticket for any support needed. Ticket Number is TT+ 5 digit number.

Webinar Calendar

Live trainings w/ WRS trainers that any office can join. Just click on the link, copy the URL on a new window and then register for the meeting. You will then receive an email confirmation about the registration with the GoToMeeting details.