A Better Ticketing System in the EHR
We've been upgrading the ticketing system for a better user experience.
To: All System Users
From: WRS Development Team
Date: 10/19/2026
Re: Better Ticketing System
Items in This Release
- New HubSpot Ticketing System
Starting October 23, 2026, we’re transitioning to a new ticketing system in HubSpot to provide a more streamlined and centralized way to submit and manage support requests.
What’s changing?
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New support tickets: Beginning October 23, 2026, all new support requests must be submitted through the new HubSpot ticketing system. In your EHR, go to I Support > Support Request to create a new ticket.
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Existing tickets: Any tickets submitted before October 23, 2026 will remain in the previous ticketing system and will continue to be handled and resolved there.
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Historical ticket access: The previous ticketing system will remain available for managing existing tickets and will serve as a historical reference for previously submitted and closed tickets. It will no longer be used to create new support requests.
What this means for you:
Going forward, please use I Support > Support Request whenever you need to submit a new support request. Your existing and open tickets will continue to be supported through the previous system, so no action is required for those tickets.
Refer to the EHR Ticketing User Guide for more information on how to submit support tickets through your EHR.
If you would like help with the new ticketing process or would like to schedule a quick walkthrough, please contact our Account Management Team at accountmanagement@wrshealth.com.