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Telecommunications Network

Implementing the methods, practices, and policies governing the design, analysis, development, management, and use of the hardware and software used to transfer information such as data, voice, images, and video.
Level 1 Demonstrates introductory understanding, directing people to the appropriate source for further information.

BEHAVIORS

  • Defines basic data communications technology components, definitions, key concepts, communication protocols and platforms.
  • Troubleshoots basic physical or software connectivity problems and network congestion.
  • Monitors and tests systems and peripheral equipment.
  • Creates network configuration diagrams and flow plans.
  • Prepares system activity and performance reports.

QUESTIONS

  • Describe a situation where you used your understanding of the communications environment to help a client.

Probing Questions

* What was the communications environment?

* What was your role?

* What did you do?

* What was the outcome of the situation?

  • Describe a time when you resolved a network issue under guidance.

Probing Questions

* What was the issue?

* What did you need to accomplish?

* What did you do?

* How was the issue resolved?

Level 2 Applies the competency in common situations that present limited difficulties, working with a moderate level of guidance.

BEHAVIORS

  • Explains how data communications integrate with other environments and are distributed, at a basic level.
  • Assists in the design of basic connections.
  • Identifies vendor-specific network switching and routing products.
  • Uses data communications diagnostic tools.
  • Test hardware and software at any typical site, configuring and installing the hardware and software.

QUESTIONS

  • Describes a situation when you assisted in the design of basic network connectivity.

Probing Questions

* What was the situation?

* What was your role?

* What did you do?

* What was the outcome?

  • Describe a situation where you used data communications diagnostic tools?

Probing Questions

* What was the situation?

* What were the tools?

* What did you do?

* What were the results?

  • Describe a situation where you provided network support services to a client.

Probing Questions

* What was the issue encountered by the client?

* What support did you need to provide?

* What did you do?

* What was the client’s response?

Level 3 Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations.

BEHAVIORS

  • Explains how data communications integrate with other environments such as the mainframe, distributed, e-commerce, firewalls and external networks, at a component level.
  • Translates multiple client network connectivity requirements and limitations into technical specifications.
  • Designs building environments using existing standards.
  • Resolves typical hardware and software problems such as connectivity and congestion.
  • Conducts certification testing.
  • Implement new standards, or changes to existing standards, within the technical environment.
  • Secures and manages access to systems and the environment.

QUESTIONS

  • Describe a time when you implemented a complex change within the technical environment.

Probing Questions

* What was the situation?

* What change did you need to implement?

* What did you do?

* What was the outcome?

  • Describe a situation where you conducted certification testing.

Probing Questions

* What was the system you were certifying?

* What were the issues involved in certification?

* What did you do?

* What was the outcome?

Level 4 Applies the competency in new or complex situations and advises others.

BEHAVIORS

  • Incorporates business requirements (e.g., high availability, redundancy, disaster recovery) into data communications design.
  • Evaluates/pilots new technologies.
  • Resolves atypical network problems.
  • Creates and reviews certification testing.
  • Designs complex infrastructures.
  • Develops technical specifications and operational standards.
  • Mentors individuals and teams on the design, analysis, and management of hardware and software.

QUESTIONS

  • Describe a situation where you identified business requirements and incorporated them into data communications design.

Probing Questions

* What were the business requirements?

* What did you need to accomplish?

* What did you do?

* What was the design outcome?

  • Describe a time where you piloted a new technology.

Probing Questions

* What was the new technology?

* What did you need to accomplish in the pilot?

* What did you do?

* What was the outcome of the pilot?

Level 5 Develops new approaches and methods in the area. Is recognized as an expert within the organization.

BEHAVIORS

  • Explains data communications principles, network technology, industry technology initiatives and technological trends, at an expert level.
  • Develops enterprise-wide multi-disciplinary architectural documents.
  • Develops business cases for enterprise-wide network technology initiatives.
  • Provides strategic direction to enterprise-wide network design.
  • Oversees multiple concurrent network projects.
  • Conducts procurement for network solutions.
  • Develops policies and standards for networking technology and contributes to industry standards.

QUESTIONS

  • Describe a time you oversaw multiple network projects.

Probing Questions

* What were the projects?

* What did you need to accomplish?

* What did you do?

* What was the result?

  • Please describe a new technical standard that you implemented for use throughout the enterprise.

Probing Questions

* What was the standard?

* What was your role?

* What did you do?

* What was the impact?