Systems Integration
Delivering automated solutions according to business and technical specifications through the integration and testing of software products, components and/or subsystems and their interfaces into existing, new or modified software and hardware platform environments.
Level 1 Demonstrates introductory understanding, directing people to the appropriate source for further information.
BEHAVIORS
- Provides post-installation integration support.
- Integrates simple software elements into the software environment.
- Conducts basic integration tests.
- Assists in the implementation of more complex software solutions.
- Develops and reviews technical documentation.
QUESTIONS
- Describe a time when you had to troubleshoot an integration issue.
Probing Questions
* What was the issue?
* What steps did you take to try and resolve the issue?
* How was the issue resolved?
* How did the resolution of this issue impact you or the organization?
- Describe a situation where you conducted a basic integration test.
Probing Questions
* What was the situation?
* What did you need to accomplish?
* What did you do?
* What was the outcome?
Level 2 Applies the competency in common situations that present limited difficulties, working with a moderate level of guidance.
BEHAVIORS
- Defines simple integration builds.
- Produces integration test specifications.
- Performs systems testing of platform-specific versions of one or more software products.
- Develops operational documentation in support of the integrated solution.
- Participates in reviews of supplied software module specifications.
QUESTIONS
- Describe a time you participated in a specification or software review team.
Probing Questions
* What were you reviewing?
* What was your role?
* What did you do?
* What was the result?
- Describe a situation where you defined integration builds.
Probing Questions
* What was the project?
* What issues did you address with these builds?
* What did you do?
* What was the outcome?
Level 3 Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations.
BEHAVIORS
- Produces integrated software builds using complex programming and software modules.
- Verifies that the logical design components are consistent with integration target architecture requirements.
- Carries out support and production assurance for common systems integration problem-resolution activities.
QUESTIONS
- Describe a situation where you produced integrated software builds.
Probing Questions
* What was the situation?
* What did you need to accomplish?
* What did you do?
* What was the outcome?
- Describe a situation where you resolved issues in systems integration.
Probing Questions
* What was the situation?
* What did you need to accomplish?
* What did you do?
* What was the outcome?
Level 4 Applies the competency in new or complex situations and advises others.
BEHAVIORS
- Designs and builds integration components and interfaces.
- Contributes to and/or defines technical criteria for the system’s product/component selection.
- Provides expert technical knowledge in the systems testing of platform-specific versions of the software products, on various platforms.
- Conducts technical review of integration deliverables prior to deployment to pre-production and production environments.
QUESTIONS
- Describe a situation where you implemented an enterprise integration tool within the organization.
Probing Questions
* What was the tool or product?
* What did you need to accomplish?
* What did you do?
* What was the impact of implementing the tool on the organization?
- Describe a technical review you performed on an integration build before migrating to production.
Probing Questions
* What was the situation?
* What did you need to accomplish?
* What did you do?
* What were the findings?
* What was the outcome of your integration build?
Level 5 Develops new approaches and methods in the area. Is recognized as an expert within the organization.
BEHAVIORS
- Participates in the establishment of standards and procedures across the network service.
- Manages resource allocation for the systems integration function.
- Manages very large or multiple-concurrent software integration projects.
- Develops policy and standards for software selection and integration to meet operational needs and performance objectives.
- Selects software integration processes and approaches within the enterprise or industry architecture
- Develops systems integration product selection and asset procurement strategies in support of the organization’s business objectives.
QUESTIONS
- Describe a situation where you implemented a new procedure across the network service.
Probing Questions
* What was the procedure?
* What did you need to accomplish?
* What did you do?
* What was the result?
- Describe a new integration initiative, or procurement strategy you implemented to achieve a business objective.
Probing Questions
* What was the initiative?
* What did you need to accomplish?
* What did you do?
* What was the outcome?