Bug Escalation Workflow

A bug is an error that is causing the system to NOT behave the way it is intended to.

Bug Triage Checklist

Practice Name and ID: Ticket # (if applicable):

Affected practice user name (if applicable):

Affected patients (if applicable):

Description of Issue:

Bug Triage Checklist (must be completed by AM Lead):

• Does the user’s hardware/network/IT setup meet minimum WRS requirements? (see WRS Virtual Classroom for a detailed list)
• Have any potential connection issues been eliminated? (local network, Internet provider ISP, Internet Backbone, local network, wireless network?
• Have any potential hardware issues been eliminated? (workstation, browser, hardware)?
• Have any user-specific and/or practice-specific issues been eliminated?
• Have any setup and configuration issues been eliminated?
• Can the issue be replicated by WRS? If so, are the replication results consistent and uniform?
• Does the issue have a significant impact on the user’s workflow? If so, is this an essential workflow?
• Did the issue begin to occur recently? Include timeline.
• Is an alternate path or workaround unavailable to the user?
• Have any recent external changes that may have contributed this issue been eliminated?
• How many clients have reported this issue (reference sample ticket IDs if possible for review)
• Other Comments: (explain)