Skip to content
English
  • There are no suggestions because the search field is empty.

Supply Management

Ensuring that inventory, raw materials, and MRO items are available and are effectively utilized, maintained, and managed to meet the organization’s needs.
Level 1 Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.

BEHAVIORS

  • Applies relevant policies, processes, principles and methods.
  • Allocates and distributes items and materials based on requirements.
  • Maintains accurate inventories of materials, products and MRO items.
  • Explains the need to collate and analyze data on the flow of supplies.
  • Identifies issues with the flow of supplies.
  • Uses stores and inventory management systems.
  • Records inventory movement and updates inventory control system information.

QUESTIONS

  • Describe a time you had to adjust inventory levels.

Probing Questions

* What information did you gather to make this assessment?

* Why was the adjustment needed?

* How did you track progress?

* What systems did you use?

* What was the result of your efforts?

Level 2 Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.

BEHAVIORS

  • Forecasts changes to materiel and resource requirements.
  • Determines the most effective stocking levels.
  • Monitors shelf life and product useability.
  • Identifies inventory, materials and MRO items that are no longer required.
  • Prepares issuance of various supplies and materials for release to the requesting department.
  • Identifies inventory terms (i.e., economic order, quantity, inventory level, FIFO-LIFO, safety stock, lead-time, uncertainties, buffer, etc.).
  • Applies stock-taking techniques and reconciles physical and book stock with assistance.
  • Records/prepares post-issuance/receipts of supplies and materials to bin card.
  • Inspects deliveries for quality and delivery issues.

QUESTIONS

  • Tell me a time you forecasted an inventory/supply management issue before it happened.

Probing Questions

* What was the key issue?

* How did you communicate the issue to the organization?

* What types of analysis did you undertake?

* What was the outcome?

* How did you prevent this from happening again?

Level 3 Intermediate: Demonstrates solid knowledge and ability, and can apply the competency, with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.

BEHAVIORS

  • Uses supply chain methods to optimize operational efficiencies.
  • Manages agreements to ensure that all parties meet their obligations.
  • Monitors and enforces contractor/supplier performance to achieve objectives.
  • Analyzes stocks and classifies them according to the flow rate.
  • Performs simple analysis to determine re-order levels and economic order quantity with some assistance.
  • Presents material usage information in statistical/graphical information.
  • Determines the total cost of inventory.
  • Negotiates with suppliers on unacceptable items and facilitate their replacement.
  • Monitors stock levels of supplies and materials and identifies deviation in inventory movement.
  • Recommends appropriate schemes to safeguard stock items.

QUESTIONS

  • Tell me about a time you developed a process or policy for new supply management or inventory situation.

Probing Questions

* Why was this situation different?

* What did you do to ensure compliance?

* Why was your solution appropriate?

* How did the organization react to the changes?

* How did this experience influence the way you thought about other policies and procedures?

Level 4 Advanced: Demonstrates advanced knowledge and ability and can apply the competency in new or complex situations. Guides other professionals.

BEHAVIORS

  • Analyzes supply chain methods to determine optimal operational efficiencies.
  • Manages complex agreements to ensure that all parties meet their obligations.
  • Assesses overall contractor /supplier performance against contract and organizational objectives.
  • Analyzes total inventory in the pipeline and recommend ways (such as just-in-time techniques) to minimize levels.
  • Designs and implements appropriate store layout to ensure effective storage and retrieval of materials using appropriate materials handling technology/equipment.
  • Evaluates the demand for supplies and decides stock holdings and procurement policies.
  • Proposes improvements to the supply chain in consultation with customers, stakeholders and suppliers.
  • Applies inventory control techniques to optimize stock levels.
  • Build models to set optimum inventory levels and determine reorder levels based on environmental factors.

QUESTIONS

  • Describe how you made changes to accommodate a specialist asset.

Probing Questions

* How did you communicate this requirement to other team members?

* What challenges did you face?

* Why do you think you faced these challenges?

* How did you support other team members in this situation?

* What lessons did you learn from this experience?

Level 5 Expert: Demonstrates expert knowledge and ability, and can apply the competency in the most complex situations. Develops new approaches, methods or policies in the area. Is recognized as an expert, internally and/or externally.

BEHAVIORS

  • Develops integrated, horizontal strategies and long-term plans.
  • Develops a performance management framework to effectively assess outcomes.
  • Re-aligns objectives and resources based on the results of stock take or inventory management assessment.
  • Designs and implements systems/ schemes to minimize the cost of inventory and improve the availability of the same.
  • Manages the integration/consolidation of multiple interrelated inventory and procurement projects.
  • Decides at a strategic level the use of appropriate suppliers to the supply chain.
  • Develops strategic supply chains that optimize stockholding costs whilst providing appropriate service level availability.
  • Develops excess inventory protocols and strategies.

QUESTIONS

  • Describe a time you planned and implemented strategic changes to your organization’s supply management system.

Probing Questions

* What elements did you consider when planning the changes?

* How did you integrate future challenges into your plan?

* Why were the changes necessary?

* How did your plan influence other aspects of the organization?

* What effect has your plan had on the organization?