OTS Worklow For Practice: Unidirectional

OTS WORKLOW FOR PRACTICE: UNIDIRECTIONAL

A. Matched fax to an order
1. Go to Documents > Fax Queue
2. Click the appropriate filename of the unmatched lab result
3. Search patient name by using filters, and hit Search button.
4. Choose the correct patient name.
5. Choose the Document category and the correct open lab orders.
6. Select the staff/provider who will get a notification regarding the result (optional).
7. Click Match button.
8. Go to Order Tracking > Search Patient > Completed Test to view the attachment.

B. Manually entering the result in the OTS
1. Go to Order Tracking > Search Patient > Pending Ordered Test
2. Right click on the pending lab order and click 'Enter Results' or 'Upload Reports'
3. Another page will appear. Entering the results and/or upload the documents.
4. Hit Submit button.
5. In COMPLETED TESTS. Check the box for the lab result and choose medium to contact patient e.g. email. Click 'Review and close, Review, inform patient and Close, or Review and move to Tests requiring further action

Note: The practice may ssign ONE STAFF (as a document manager) to ensure all the results are in the paperwork that came as a pdf from the lab, and CLOSE all but one of the tests (because they will all have the same results attached) REMEMBERING this is not an HL7 result, but incoming faxed results. That way the provider could stop monitoring all his tasks and just be "tasked" from OTS to review the "one result" that has all the results.