Information Management
Using appropriate procedures to collect, organize, retrieve, maintain and disseminate information.
Level 1 Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
BEHAVIORS
- Identifies key types and sources of information needed for own work.
- Identifies the most accurate and reliable sources of information.
- Uses information management systems to access and store fundamental information.
- Records information, ensuring appropriate security protection and maintenance of information relevant to own job.
QUESTIONS
- Please provide an example of something you worked on that involved collecting and organizing different types of information.
Probing Questions
* What were you working on?
* Describe the types of information you collected.
* What resources did you use when doing this information collection/research?
* How did you go about organizing the information?
* How did this contribute to what you were working on?
- Tell us about a time when your ability to effectively organize and maintain or store information was key to you doing a good job.
Probing Questions
* What were you working on?
* What did you do to organize the information?
* What did you do to maintain/store the information?
* How did your ability to organize/maintain the information prove to be critical?
* What was the outcome?
Level 2 Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
BEHAVIORS
- Applies appropriate security procedures when distributing and storing classified/sensitive information.
- Organizes accurate and reliable information relevant to your own job in a way that facilitates later use.
- Follows organization’s Information management policies and laid out procedures to classify, file and retrieve documents.
QUESTIONS
- Please describe a time when you organized information in a way that would make it easier for you or others to use later on.
Probing Questions
* What was the information?
* How did you organize this information?
* What impact did this have on its use in the future?
* How did your actions help?
- What kinds of processes have you followed or applied when responsible for distributing or storing classified or sensitive information?
Probing Questions
* Describe when you have done this.
* Describe the processes you followed.
* What kind of difference did the following the processes make?
Level 3 Demonstrates solid knowledge and ability and can apply the competency, with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.
BEHAVIORS
- Applies methods and practices to manage the full life cycle of information from creation or acquisition to disposal.
- Applies appropriate security procedures and legislative policies when managing information.
- Provides access to the best available externally published and internally created information resources.
- Demonstrates an understanding of the content and format of information resources, including the ability to select, analyze and disseminate.
- Deploys content throughout the organization using a suite of information access tools.
QUESTIONS
- Please describe a time when you were responsible for the management of information from the beginning (that is, its creation or acquisition) through to the end (that is, the disposal of the information).
Probing Questions
* Describe the situation.
* How did you manage this information?
* What were the most important considerations in managing this information?
* How did this turn out?
- Can you describe a time when you were responsible for “information" or documents that required security legislation or policies to be followed, perhaps due to confidentiality?
Probing Questions
* What was the situation?
* What was your role in managing this information?
* How did you ensure that appropriate security procedures were followed?
* What was the outcome?
Level 4 Demonstrates advanced knowledge and ability and can apply the competency in new or complex situations. Guides other professionals.
BEHAVIORS
- Applies theories, principles and practices of information management to develop practical solutions to complex challenges.
- Describes in detail the content and format of information resources to critically evaluate, select, analyze and disseminate them.
- Ensures adherence to the full life cycle of information management.
- Ensures adherence to security procedures and legislative policies for information management.
QUESTIONS
- Please describe a time when you had to develop practical solutions to complex challenges utilizing the principles and practices of information management.
Probing Questions
* What were the complex challenges?
* What are the theories, principles and practices of information management that you applied in this instance?
* What were your solutions?
* What was the result?
Level 5 Demonstrates expert knowledge and ability and can apply the competency in the most complex situations. Develops new approaches, methods or policies in the area. Is recognized as an expert, internally and/or externally.
BEHAVIORS
- Designs information management programs, and services in varied media.
- Advises on optimal information management approaches to support business and program delivery.
- Advises on optimal approaches to address gaps between current and future information management needs of the organization.
- Develops information policies for the organization regarding externally published and internally created information resources.
- Ensures the implementation of information management programs and services.
- Advises on the implementation of information policies.
QUESTIONS
- Describe a time when you were required to advise on or design optimal information management approaches to support business and program delivery within the organization.
Probing Questions
* What was the situation?
* Describe the approach(es) that you took.
* Why was this the best or the optimal approach?
* What was the outcome in terms of supporting business and program delivery?