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Failed to Register in Surescripts

Failed to register with SureScripts error

If the enabling electronic routing (eRx) process results in a Failed to register with SureScripts error, check the following:

Go to https://support.surescripts.net/messages/home. In Search form, input Product with value Directory and search for errors in the last period when subscription was attempted.

Common Error Types:

  • Attempting to update the location does not own this prescriber - the SPI on file is associated with another location. Delete the full SPI in the current location enable electronic routing again.
  • Fax number is required - add and save a fax number in the Edit Location page
  • DEA number not found in DEA registrant database. - DEA number may be missing, incorrect or expired. If the provider has an assigned DEA, it needs to be saved in the resource page.