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Digital Literacy

Engaging with digital technologies to accomplish goals and solve challenges in the workplace.
Level 1. Uses digital technologies in simple situations with guidance.

BEHAVIORS

  • Searches online sources to locate simple information.
  • Conducts basic work activities (e.g., scheduling meetings, writing documents) using software applications.
  • Communicates in a courteous and professional manner in an online environment.
  • Explains the concepts of privacy/security/intellectual property at a basic level in regards to protecting devices and using information online.
  • Identifies the right source for help when encountering technical issues.

QUESTIONS

  • Describe a situation where you used a software application to carry out a task at work.

Probing Questions

* What was the situation?

* What was the task?

* What did you do?

* What was the result?

  • Describe a situation where you did a quick search online to find information.

Probing Questions

* What was the situation?

* What did you need to find?

* What did you do?

* What was the result?

Level 2. Uses digital technologies for well-defined tasks.

BEHAVIORS

  • Uses a combination of strategies to find information online.
  • Uses digital tools to improve the efficiency in conducting routine tasks, such as managing documents and handling emails.
  • Creates digital content in common formats to share information or opinion, abiding by copyright or licensing rules when using digital information/content.
  • Selects the appropriate measures for protecting devices and digital assets.
  • Conducts basic trouble shooting by utilizing help functions, web searches, or forums.

QUESTIONS

  • Describe a situation where you used a digital technology to improve efficiency at work.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the outcome?

  • Describe a situation where you did basic trouble shooting when encountering a problem using digital technologies.

Probing Questions

* What was the situation?

* What did you need to achieve?

* How did you trouble shoot?

* What was the outcome?

Level 3. Uses digital technologies in a wide range of standard and non-standard activities.

BEHAVIORS

  • Evaluates the quality of information obtained through online searches.
  • Uses digital technologies (e.g. cloud-based platforms) to facilitate collaboration and accomplish goals.
  • Produces reports from the organization’s digital assets to inform decision-making.
  • Identifies security concerns that could adversely affect the organization, such as a lack of back-ups or virus protection.
  • Experiments with multiple software solutions to determine the most appropriate option for producing the desired effect.
  • Utilizes standard features available to regular users in industry specific software.

QUESTIONS

  • Describe a situation where you evaluated the quality of information obtained from multiple online sources.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the result?

  • Describe a situation where you used a digital tool to facilitate collaboration with others.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the result?

Level 4. Leverages digital technologies in complex situations.

BEHAVIORS

  • Provides guidance to others on how to discern the authenticity and truth of digital sources.
  • Coaches others on digital strategies and tools that can be used to improve communication and collaboration.
  • Monitors the organization’s digital assets and data sources, identifying areas for improvement.
  • Implements policies and programs to promote responsible use of digital technologies in the organization.
  • Implements new or emerging digital technologies that could be leveraged to improve communication or efficiency.
  • Utilizes advanced features in complex industry specific software.

QUESTIONS

  • Describe a situation where you coached others on a digital technology or tool at work.

Probing Questions

* What was the situation?

* What did you need to achieve?

* How did you coach others?

* What was the result?

  • Describe a situation where you implemented a new digital technology in your organization.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the result?

Level 5 Develops strategies that promote digital literacy.

BEHAVIORS

  • Establishes standards or guidelines within the organization or department for interacting with clients and coworkers through digital technologies.
  • Develops strategies for creating and utilizing digital content to support the organization’s goals.
  • Develops standards outlining expectations for digital citizenship across the organization.
  • Sets organization standards and policies for using current and emerging digital technologies.
  • Creates workplace digital development and awareness programs to foster digital literacy throughout the organization.
  • Evaluates the effectiveness of technology use in the organization.

QUESTIONS

  • Describe a situation where you developed a strategy to promote better use of digital technologies throughout the organization.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the result?

  • Describe a situation where you established guidelines for using digital technologies across the organization.

Probing Questions

* What was the situation?

* What did you need to achieve?

* What did you do?

* What was the result?