Corporate Social Responsibility
Understanding, advocating and promoting practices that are economically, socially, and environmentally sustainable.
Level 1 Follows organizational policies and guidelines on corporate social responsibility (CSR).
BEHAVIORS
- Describes the organization’s sustainable development goals and objectives and overall sustainable development concept.
- Reduces personal use of natural resources in the organization’s administration and operations, limiting environmental impact.
- Identifies sustainable development considerations in own area of work.
- Seeks to understand the beliefs and values of the community, in order to demonstrate sensitivity when dealing with community members.
QUESTIONS
- Could you give an example of something you did at work that has a positive impact on the environment or the community?
Probing Questions
* Describe your actions.
* Describe the effect this had on the environment or community.
* How does this affect your work?
* What was the outcome of your actions?
- What did you do in your previous work to reduce your personal use of natural resources?
Probing Questions
* Describe how you reduced your personal use of natural resources.
* Why did you decide to reduce these resources?
* How did your actions affect your work and the environment?
* What was the outcome?
Level 2 Applies understanding of CSR issues to a range of situations.
BEHAVIORS
- Suggests practices that contribute to sustainable development goals.
- Identifies opportunities that the organization can employ to meet the needs of the community.
- Engages in two-way communication with community stakeholder groups.
- Identifies trends affecting sustainable development goals, recognizing the implications for the business.
QUESTIONS
- Could you describe a time when your work involved stakeholders in the community? How did you handle your relationship with them?
Probing Questions
* Describe the situation.
* What did you do to handle the relationship?
* How did your actions affect the relationship with the stakeholders?
* What was the outcome of your involvement?
- What suggestions have you made in previous work experience to support the organization’s sustainable development?
Probing Questions
* Describe your suggestions.
* How did your suggestions contribute to the organization’s sustainable development?
* How were your suggestions received by others?
* What was the outcome of your actions?
Level 3 Promotes CSR practices in a team or department.
BEHAVIORS
- Promotes the practice of sustainable development within a team and or a department.
- Offers advice and information to others regarding the organization’s sustainability policies or guidelines.
- Implements small-scale initiatives that contribute to the environment and social sustainability.
- Challenges team members to propose solutions to sustainability issues.
- Implement fair employment practices that reflect the diversity in the community.
QUESTIONS
- Can you tell me about a previous work experience where you promoted corporate social responsibility practices within a team and/or a department?
Probing Questions
* What team or department were you working with?
* What were the CSR practices you promoted?
* How did you promote CSR practices? Describe your actions.
* Describe the results of your team and/or department?
- Could you give an example when you challenged team members in the area of corporate social responsibility?
Probing Questions
* Describe the situation. What team were you working with?
* What was the need to challenge your team in this area?
* How did you challenge your team members? Describe your actions.
* What were the results of your efforts?
Level 4 Integrates CSR into the organization’s decision-making processes.
BEHAVIORS
- Implement policies and initiatives in the organization to promote sustainability and social responsibility.
- Monitors the effectiveness of initiatives promoting sustainable development across the organization, proposing improvements where necessary.
- Interacts with community members to obtain feedback on community development activities, communicating feedback to the organization.
- Implement measures to assess suppliers and partners in terms of their social and environmental impact.
- Drives community development and awareness programs to foster mutually beneficial relationships.
QUESTIONS
- Can you tell me about an experience when you were involved in implementing policies or initiatives for corporate social responsibility?
Probing Questions
* Describe the situation and your involvement.
* Describe the policies and initiatives that you implemented.
* How did the policies and initiatives promote corporate social responsibility in the organization?
* Were the policies and initiatives effective?
* What was the outcome?
- Could you give an example when you integrated corporate social responsibility when making a decision for an organization?
Probing Questions
* What was the situation? What were the circumstances you were faced with?
* How did you integrate corporate social responsibility into your decision-making?
* What impact did your decision have on the organization?
* What was the overall outcome?
Level 5 Builds an organizational culture that promotes corporate social responsibility.
BEHAVIORS
- Encourages employee commitment to sustainable development, rewarding employee behaviors that contribute to sustainable development goals.
- Develops new approaches and standards for the organization's involvement with various community stakeholder groups.
- Builds partnership with other organizations to achieve shared sustainability goals.
- Develops business strategies that meet and go beyond the legislative requirements and CSR standards.
- Communicates to the organization how CSR contributes to the organization’s strategy.
- Creates business strategies that are inclusive, valuing diverse groups of employees and customers.
QUESTIONS
- What did you do in your previous work to encourage employees, partners, or members of the community to commit to sustainable development?
Probing Questions
* What was the need for their commitment?
* How did you encourage their commitment to sustainable development?
* What were some of the challenges that you faced?
* Were your efforts successful? What was the outcome of their commitment?
- Can you tell me about something you did that promoted a socially responsible culture in your organization?
Probing Questions
* Describe the situation.
* Describe the actions that you took.
* How did your actions promote a socially responsible culture?
* What was the outcome?