Business Analysis
Identifying, investigating, and evaluating options for improving business systems, defining requirements, and ensuring the effective use of information technology to meet the needs of the business.
Level 1. Demonstrates introductory understanding, directing people to the appropriate source for further information.
BEHAVIORS
- Describes basic business rules and concepts.
- Identifies personal or team’s systems requirements in basic terms.
- Participates in business analysis consultations for own team.
- Describes the basic change management workflow and gates.
QUESTIONS
- Describe a basic organizational change management workflow process that you have been involved with.
Probing Questions
* What was the workflow process?
* What gates and approvals existed?
* How effective was this process?
- Describe a situation in which you were required to gather your own teams system requirements.
Probing Questions
* What was the situation?
* What specific issue was being addressed?
* What contributions did you make to the requirements gathering exercise?
* What were the results of the consultation?
Level 2. Applies the competency in common situations that present limited difficulties, working with a moderate level of guidance.
BEHAVIORS
- Explains corporate and departmental services.
- Applies the basic requirements gathering techniques to draft simple requirements.
- Translates simple business requirements into technical requirements.
- Applies simple change management techniques to mitigate the impact of simple system changes.
QUESTIONS
- Describe a situation where you used simple change management techniques to mitigate the impact of a system change.
Probing Questions
* What was the situation?
* What difficulties did you encounter during this process?
* How did you mitigate the impact?
* What was the result of your efforts?
- Describe a situation in which you had to use basic requirements gathering technique to write simple technical specifications.
Probing Questions
* For what purpose were you writing these specifications?
* What challenges did you encounter?
* How did you choose the cored requirements gathering method?
* What was the outcome?
Level 3. Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations.
BEHAVIORS
- Uses standard requirements elicitation techniques to understand client business requirements, processes and roles.
- Develops clear requirement statements and simple business cases.
- Carries out simple business process re-engineering.
- Applies established governance, audit and compliance, and change management principles to introduce and manage organizational changes.
QUESTIONS
- Describe a situation where you had to apply your organization’s governance and change management principles to introduce and manage organizational change.
Probing Questions
* What was your role?
* What actions did you take?
* What challenges did you face?
* What feedback did you receive from your user audience
* What was the end result?
- Describe a situation where you used your elicitation techniques to fully understand a client’s business requirements, process and roles.
Probing Questions
* What was the situation?
* What knowledge/understanding did you possess that helped you to better understand the client?
* What did you do?
* How did things turn out?
Level 4. Applies the competency in new or complex situations and advises others.
BEHAVIORS
- Validates business requirements against corporate priorities.
- Refines complex business requirements based on large-scale business line needs.
- Makes recommendations, decisions, and prioritizations on business requirements and interdependencies.
- Develops complex business cases within a business area.
- Presents complex positions and strategies for business decisions, processes and plans.
- Advises on compliance, governance structures, and audit principles to guide organizational changes.
QUESTIONS
- Describe a situation where you had to analyze business requirements against corporate priorities.
Probing Questions
* What was the situation?
* What interactions were required for you to complete that analysis?
* What was the conclusion of your analysis?
* What was the end result?
- Describe a situation when you had to advise senior management on compliance, governance and audit principles in order to guide significant changes.
Probing Questions
* What was the situation
* What was your role and responsibilities?
* What resources did you draw upon to help guide senior management?
* How effective was your input in reducing the impact of the change?
Level 5. Develops new approaches and methods in the area. Is recognized as an expert within the organization.
BEHAVIORS
- Integrates individual business systems requirements into a holistic enterprise-wide business systems architecture that aligns with corporate business needs.
- Makes recommendations to senior management on business strategies and plans.
- Assesses corporate impacts of changes and recommends strategies to senior management.
- Develops complex business cases across multiple business lines and platforms.
- Sets standards for compliance and governance structures.
- Proposes new corporate business systems opportunities and conducts initial scoping and risk assessment.
QUESTIONS
- Describe a situation where you had to integrate individual business system requirements into a holistic enterprise-wide strategy document.
Probing Questions
* What was the situation?
* What challenges did you face?
* How did you overcome these challenges?
* What was the outcome?
- Describe a time where you propose a new corporate business system that involved conducting a scoping and risk assessment.
Probing Questions
* What was the situation?
* What challenge(s) did you encounter?
* What was your strategy to deal with these challenges?
* What was the outcome?