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Attention to Detail

Working in a conscientious, consistent and thorough manner.
Level 1. Checks own work for accuracy and completeness

BEHAVIORS

  • Reviews own work for accuracy and completeness, identifying inconsistencies or discrepancies that indicate problems with the quality of work.
  • Identifies main concepts and ideas when completing simple, straightforward tasks.
  • Verifies the accuracy of details that are important to others.

QUESTIONS

  • Describe a project that you worked on where attention to detail was important.

Probing Questions

* How did you ensure that your work was accurate and complete?

* How did you identify the aspects that were more important or that you needed to pay close attention to?

* How did you go about reviewing your work?

* What feedback did you receive on the project?

  • Tell us about a situation where you identified inconsistencies or discrepancies that indicated problems with the quality of work.

Probing Questions

* How did you notice the inconsistencies?

* What were the inconsistencies or discrepancies?

* How was the problem addressed/solved?

* How did fixing the work improve the end result?

* What did you do to prevent this situation from happening again in the future?

Level 2. Confirms details before deciding how to act

BEHAVIORS

  • Seeks out others to check or review own work for accuracy and completeness.
  • Verifies assumptions and information before accepting them.
  • Reviews all relevant information or aspects of a situation before taking action or making a decision.

QUESTIONS

  • Describe a situation where you examined the underlying assumptions or the information received prior to starting a project.

Probing Questions

* What was the project?

* What assumptions/information did you challenge? And why?

* How did you proceed to verify the assumptions/information?

* How was your intervention received/perceived?

* What was the impact on the overall project?

  • Describe a situation where you had to make a decision.

Probing Questions

* What decision was being considered?

* What process did you follow in making the decision?

* How did you ensure that all important aspects were covered?

* What information or aspects did you consider prior to reaching your decision?

* What information or aspects did you overlook?

* What was the result of your decision?

  • Describe a multi-faceted project that you worked on or a complex report you wrote.

Probing Questions

* What quality control or review mechanism did you put in place?

* What feedback did you receive from others?

* How did you incorporate that feedback into the final product?

* To what extent did this process improve the final product?

Level 3. Monitors and verifies the work of others for accuracy and completeness

BEHAVIORS

  • Identifies multiple sources/approaches of information to ensure that details are addressed.
  • Reviews the work of others for accuracy and thoroughness.
  • Follows up to ensure tasks are completed and commitments are met by others.
  • Verifies that work has been done according to procedures and standards.

QUESTIONS

  • Tell us about a situation where you considered multiple sources/approaches of information to ensure that all aspects of a question were addressed.

Probing Questions

* What was the question addressed?

* What were the multiple sources/approaches of information?

* How complementary were the different sources of information?

* How did using multiple sources/approaches improve the result of your query?

  • Tell me about a time when you reviewed the work of others.

Probing Questions

* What were you working on?

* What steps did you go through in reviewing your colleague’s work?

* What did you find?

* What problems were avoided as a result of finding errors (if any) immediately?

  • Describe an example where you had to verify that work adhered to procedures and standards.

Probing Questions

* What was the work?

* What were the procedures and standards that had to be followed?

* What changes, if any, had to be made in order to adhere to the procedures and standards?

Level 4. Proposes tools and methods to ensure accuracy when completing complex tasks

BEHAVIORS

  • Coaches others on methods and tools to ensure the accuracy of work.
  • Identifies relevant and irrelevant information when completing complex tasks under tight deadlines.
  • Verifies the logistics and details of a situation to ensure seamless implementation.
  • Anticipates potential sources of error, identifying tools and methods to ensure continued accuracy and precision.

QUESTIONS

  • Describe a time when you planned an event or implemented a work plan.

Probing Questions

* What was the situation?

* What logistics and details needed to be mapped out?

* How did you identify what logistics and details were critical to the situation?

* To what extent did mapping out all of the logistics and details contribute to ensuring a smooth and flawless implementation?

  • Could you tell us about a time you were able to identify relevant and irrelevant information when reading a complex document?

Probing Questions

* What was the document?

* Describe the process you used to determine which information was relevant and irrelevant?

* What were the benefits of using this process?

* What was the feedback you received from others?

Level 5. Develops strategies to ensure continued accuracy and consistency

BEHAVIORS

  • Develops standards to promote continued accuracy and quality for their work.
  • Establishes processes to ensure the accuracy and quality of work products and services delivered by their team.
  • Identifies all relevant details when completing highly complex and technical tasks.

QUESTIONS

  • What processes have you established to ensure the accuracy and quality of work products and services delivered by your team?

Probing Questions

* Describe a situation where you have done this.

* How did you determine what processes were necessary to ensure the desired outcome?

* How did you ensure that these processes were utilized by your team?

* How do you know that these processes have been established by your team?

  • Could you describe a time you were able to identify relevant details that were not obvious in a complex and technical document?

Probing Questions

* What information were you looking for?

* Outline the steps you used to determine which information was relevant?

* How were you able to identify details that would not have been obvious to others?

* How did identifying these details help you?