Agility
BEHAVIORS
- Remains calm when encountering uncertain circumstances.
- Reflects on successes and failures, to identify lessons learned on a continuing basis.
- Seeks to understand factors beyond immediate scope of work that may affect priorities.
- Looks for different ways to contribute to the team’s and the organization’s success as an individual.
- Communicates changes in work with others in a timely manner.
QUESTIONS
- Describe a situation where you responded to an unexpected change at work.
Probing Questions
* What was the situation?
* What did you need to achieve?
* How did you respond?
* What was the outcome?
- Describe a situation where you had to work under some uncertainty.
Probing Questions
* What was the situation?
* What was your task?
* What did you do?
* What was the outcome?
Level 2. Thrives on changes.
BEHAVIORS
- Identifies opportunities when faced with complex and ambiguous situations.
- Seeks opportunities to grow by gaining experiences in unfamiliar areas or new roles.
- Applies lessons learned from experiences, improving how things are done.
- Questions convention, not accepting assumptions without investigation.
- Identifies parallels and contrasts in different opinions, seeking to learn from diverse points of view.
- Shares knowledge and ideas with others to promote mutual understanding.
QUESTIONS
- Describe a situation where you found an opportunity as a result of a change at work.
Probing Questions
* What was the situation?
* How did the change impact your work?
* What did you do?
* What was the outcome?
- Describe a situation where you gained experience in an unfamiliar area.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?
BEHAVIORS
- Presents changes and uncertainties to others with a positive attitude, emphasizing the opportunities and the actions to be taken.
- Makes it a routine to investigate the root cause of problems, inviting others to share what they have learned.
- Encourages others to experiment and try new ideas, helping to create a safe-to-fail environment.
- Empowers team members to take actions with a sense of urgency, providing timely feedback based on clear metrics.
- Facilitates information and ideas sharing within teams and across organizational boundaries.
QUESTIONS
- Describe a situation where you helped others respond to changes at work.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?
- Describe a situation where you led your team members to prepare for an upcoming change at work.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?
Level 4. Implements strategies to foster agility across the organization.
BEHAVIORS
- Stays poised when encountering resistance to change, addressing them in a constructive manner.
- Trains others on techniques and tools to foster continuous learning.
- Implement measures to monitor industry trends, identifying opportunities.
- Implement mechanisms to assemble teams for quick response to challenges and opportunities.
- Improves decision-making processes to enable fast and focused actions at all levels of the organization.
- Encourages others to voice differences in opinions.
QUESTIONS
- Describe a situation where you improved business processes to make the organization faster in responding to changes.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?
- Describe a situation where you implemented strategies to help the organization stay current on industry trends.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?
Level 5. Builds organizational capabilities to grow, adapt, and succeed in a rapidly changing environment.
BEHAVIORS
- Establishes expectations across the organization to value speed in taking actions, encouraging calculated risk-taking.
- Establishes systems to encourage knowledge transfer and information sharing across the organization.
- Lead strategic changes in anticipation of shifting landscapes in the industry and society.
- Redesigns organizational processes and structures to capitalize on opportunities in a dynamic environment.
- Implements strategies to communicate a clear vision of the organization’s culture and values during times of change.
- Design systems to enable real-time feedback from clients and stakeholders to improve the organization’s performance.
QUESTIONS
- Describe a situation where you led a strategic initiative to address the new challenges the organization faced.
Probing Questions
* What was the situation?
* What new challenges did you need to address?
* What did you do?
* What was the outcome?
- Describe a situation where you established a system to enable faster decision-making throughout the organization.
Probing Questions
* What was the situation?
* What did you need to achieve?
* What did you do?
* What was the outcome?