Skip to content
English
  • There are no suggestions because the search field is empty.

Achievement Orientation

Focusing efforts on achieving high-quality results consistent with the organization’s standards.
Level 1 Meets pre-determined standards

BEHAVIORS

  • Describes pre-determined standards.
  • Completes work assignments on time.
  • Continually compares own work performance against standards.

QUESTIONS

  • Describe a time when you reviewed the quality of your work to ensure that it met specified standards.

Probing Questions

* What work did you review?

* What did you determine?

* What process did you follow to rectify any sub-standard work?

  • Please describe a time when, despite obstacles, you completed a work assignment on time and efficiently.

Probing Questions

* What was the work assignment?

* How much time did you have to complete the task?

* How did you ensure that you completed the task promptly?

* How did you ensure you met performance standards?

* What obstacles did you encounter?

Level 2 Exceeds standards

BEHAVIORS

  • Defines ambitious, but realistic, personal goals and standards.
  • Evaluates personal progress against standards.
  • Undertakes significant challenges.
  • Adjusts actions to meet and exceed expectations.
  • Tries new ways to get things done, while taking steps to reduce the risks.

QUESTIONS

  • Please talk about a situation that demonstrates your ability and motivation to ensure your performance meets established expectations.

Probing Questions

* How were you aware of what the established expectations were?

* How did your performance measure up to those expectations?

* How did you consistently meet those expectations?

* Do you feel you had a personal commitment to meeting such expectations?

  • Please describe a situation when you pursued a challenge willingly and enthusiastically.

Probing Questions

* What was the challenge?

* How did you come to take on this challenge?

* How did you pursue this challenge?

* What was the outcome?

  • Please provide an example of a time when you set an ambitious, but realistic, goal for yourself and then tried to reach it.

Probing Questions

* What goal did you set?

* What made the goal ambitious, but realistic?

* How did you go about trying to meet the goal?

* What was the outcome?

Level 3 Helps others meet and exceed standards

BEHAVIORS

  • Assists others to improve efficiency.
  • Coaches others to follow their own example of excellence.
  • Contributes ideas for improvements in work methods and outcomes.

QUESTIONS

  • Tell me about a time when you motivated or coached others in an effort to improve efficiency.

Probing Questions

* Describe the situation.

* What did you do to motivate or coach others?

* How were your efforts received?

* What was the outcome?

  • One way to help get high-quality results is to serve as a role model for producing such results. Tell us about a time when the example you set in producing results contributed to helping others to meet or exceed the standard of work required.

Probing Questions

* What were you working on?

* How did your work meet the standard?

* How were others aware of your work?

* In what way did the example you set help others to meet the standard?

  • Tell me about a time when you contributed ideas that helped to improve the work that was being done.

Probing Questions

* What work was involved?

* What were your ideas?

* How did they improve work methods and outcome?

* How did others receive your ideas?

Level 4 Improves organizational performance

BEHAVIORS

  • Sets highly challenging, but attainable, goals for own organizational area.
  • Assesses group performance against goals to identify areas for improvement.
  • Improves inefficient/ineffective work processes.
  • Uses positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance and maximize results achieved.
  • Encourages responsible risk-taking to achieve high-quality results.

QUESTIONS

  • The capacity to inspire a desire to succeed among team members is an important aspect of this work. How in the past have you achieved this goal?

Probing Questions

* Describe a specific situation.

* What approach did you employ to get team members to commit to success?

* What behaviors did you look for in order to determine whether your team had a strong desire to succeed?

* Has this approach been successful for you? Why?

  • Could you describe a time where you made improvements to inefficient/ineffective work processes?

Probing Questions

* What were the inefficient/ineffective work processes?

* What steps did you take to analyze the inefficient/ineffective work processes?

* What improvements did you make to inefficient/ineffective work processes?

* How did your improvement affect overall work processes?

Level 5 Sets performance standards

BEHAVIORS

  • Facilitates the development and implementation of objective criteria to measure and improve critical organizational processes and outputs.
  • Builds a culture that encourages ideas for improving outcomes and containing costs.
  • Clarifies the boundaries of acceptable risk, congruent with achieving high-quality results.

QUESTIONS

  • Describe a critical organizational process or output/product and talk about how you developed and used criteria to measure it and improve it.

Probing Questions

* What was the process or output/product?

* What criteria did you use to measure its performance?

* How did you develop these criteria?

* Were your measures effective and did they contribute to improvements?

  • Could you tell us about a time where you established clear boundaries of acceptable risk, congruent with achieving high-quality results?

Probing Questions

* Describe the boundaries you established?

* What steps did you take to develop clear boundaries?

* How did this help achieve high-quality results?