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64. Self-Awareness - WRS Wiki

Understanding and managing their own emotions and drives, and the impact of your behavior on others to minimize counterproductive actions, instill trust, and inspire others.
Level 1 Seeks to understand their own strengths and vulnerabilities.

BEHAVIORS

  • Reflects on own strengths and limitations for accurate self-assessment.
  • Seeks constructive criticism to improve performance.
  • Recognizes cases where own limitations led to underperformance or undesired outcomes.
  • Identifies opportunities to capitalize on one’s own strengths.
  • Sets realistic goals that reflect their own capability.

QUESTIONS

  • Can you tell me about something you did to improve your performance at work?

Probing Questions

* Describe the situation.

* What needed improvement?

* How did you determine that improvement was needed?

* What were the steps for improvement?

* What was the outcome?

  • Can you tell me about a recent work assignment you did and how your strength and limitations affected the outcome?

Probing Questions

* What was the assignment?

* How did your strength and limitations affect the outcome?

* What did you do to understand your capabilities and address your limitations?

* What was the outcome?

Level 2 Recognizes and understands their own emotions and drives, including disruptive emotions and thoughts. Understands the effect of external factors on oneself.

BEHAVIORS

  • Recognizes own emotions based on cognitive, physical, and environmental cues.
  • Describes how different situations affect their own emotions, identifying “triggers” for disruptive emotional responses.
  • Articulates the values and drives that motivate self.
  • Asks for help when work demands exceed their own capability.
  • Identifies how different emotions lead to different behaviors.

QUESTIONS

  • Can you tell me about a work situation when you recognized a change in your emotions?

Probing Questions

* Describe the situation and the circumstances that you faced.

* What led to the change?

* What did you do when you recognized the change?

* How did this affect your work outcome?

  • Can you give me an example when you felt overwhelmed or frustrated at work?

Probing Questions

* What was the situation?

* What led to you feeling this way?

* What did you do in response?

* What was the outcome?

Level 3 Manages their own emotions. Applies the understanding of self to make thoughtful decisions.

BEHAVIORS

  • Sets priorities that are aligned with their own values and principles.
  • Identifies when certain emotions may be disruptive.
  • Identifies emotions that will be constructive based on the situation.
  • Applies various techniques to manage disruptive emotions.
  • Uses positive emotions to improve performance, cope with ambiguity, and recover from setbacks.
  • Gives careful considerations on the courses of action when tempted to act on impulses.
  • Shifts focus on moving forward, after acknowledging mistakes and failures.

QUESTIONS

  • Can you tell me about a time when you had to manage your emotions in a difficult situation?

Probing Questions

* Describe the situation.

* What were the challenges that you faced?

* What techniques did you use to manage your emotions?

* What was the outcome?

  • Can you tell me about a time when you used positive emotions to help you accomplish work goals and cope with challenges?

Probing Questions

* What was the situation?

* What was your goal in this case?

* How did you use positive emotions?

* What was the outcome?

Level 4 Understands the effect of their own emotions and drives on other people.

BEHAVIORS

  • Identifies how verbal and nonverbal cues convey their own emotions to others.
  • Anticipates others’ emotional responses to their own emotions and behaviors.
  • Interprets others’ emotions in a variety of situations using verbal and nonverbal cues.
  • Reflects on the interactions with others, in order to understand how to own emotions and behaviors lead to certain reactions.

QUESTIONS

  • Sometimes we say or do things that offend or frustrate other people, even though we didn’t intend to. Can you tell me about a time when a colleague or a customer was offended or frustrated by you?

Probing Questions

* Describe the situation.

* What made you realize that the other person was offended or frustrated?

* What do you think did that led to the reaction?

* What did you do after you realized that the other person was offended or frustrated?

  • Could you give an example of a time when you noticed how you were feeling had an impact on a colleague or a customer?

Probing Questions

* What was the situation? What were you feeling?

* What made you realize that your feelings had an impact on the other person?

* What did you do at the time?

* What impact did you have on the other person? How did you know?

* What was the outcome?

Level 5 Regulates own emotions and behaviors to influence others.

BEHAVIORS

  • Inspires others by showing positive emotions.
  • Maintains composure in high-stress situations, keeping team members focused and productive.
  • Builds a trusting environment by acknowledging its own vulnerabilities.
  • Manages own emotions to suit the requirements of the situation, in order to work effectively with others.
  • Coaches others on becoming more reflective and self-aware.

QUESTIONS

  • Can you tell me about a time when you purposely used positive emotions to influence others?

Probing Questions

* What was the situation?

* What were you trying to accomplish?

* What did you do?

* What effect did your emotions have on others?

  • Think about a highly stressful situation that your team faced? What did you do to address the stress in the team?

Probing Questions

* What was causing the stress?

* What did your team need to accomplish?

* What did you do to address the stress and ensure that you accomplish your objectives?

* What impact did your actions have on yourself and others?